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Customer Rights and Remedies The customers rights depend on how serious the problem is. This section explains what the customer can claim for. The customer ... the problem or take more than a reasonable time to put it right the customer has two choices ... back. a Repairing the problem Does the customer have to give me a chance to fix the problem The customer must give you the chance to fix the problem unless it is a serious..
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into your contracts with your customers. It lets you keep ownership of parts or materials until the customer has paid in full for the work done. If they dont pay ... in cases where there is no problem with the work done and the customer does not pay. If the customer cancels the contract because the work or service has failed to meet .... The Act says that when you use a Romalpa clause you must: Tell the customer..
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Customer Rights and Remedies The rights of the customer to redress depend ... or can be repaired. If the problem with the goods can be fixed the customer ... or replacement free of charge. The customer must accept either the repair ... time to put it right the customer can choose to: Get their money ... the cost of the repair from you. It is the customers decision which of these option..
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problem OR a problem that cant be put right the customer has two choices Cancel ... in these situations. The customer would not have had the job ... of the carpet in some places. A customer has told you of a specific purpose or result ... result eg an electrician wires a wall socket incorrectly and the customer gets an electric shock from it. b When can the customer cancel the contract..
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the customer cannot insist on returning the goods and getting a refund ... in value of the goods. If the Customer Chooses to keep the Goods how much Money ... be fixed one option the customer has is to keep the goods and claim ... in the goods. The customer is entitled to an amount equal to the drop in the value ... on the back is likely to be less than the cost of the shirt. Do Refunds have to be in Cash When the customer is entitled..
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Frequently Asked Questions 1. Can the customer come back after several months ... goods. The customer must make their claim within a reasonable time ... use. The customer will be able to claim a refund or replacement .... What if the claim is not made within a reasonable time The customer loses ... for a problem to be put right There is no time limit set by the Consumer Guarantees Act for customers making a claim..
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If the Fault is Serious or Cannot be Repaired The customer has 3 choices .... Keep the goods but get some of their money back in compensation. The customer chooses which of the 3 options ... within one of the definitions given above the customer can choose to get their money ... would not buy a bicycle if they knew it had faulty brakes. So the customer has the right to reject the goods and ask for their money back. Does the Customer..
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of your customer. The 5 Basic Rules of Service Here are the 5 basic rules: Rule 1 ...CUSTOMERS Build customers More Ways to Build Your Customer Base Here are8 suggestions for places to look when building up your customer base: Request ... shows and make yourself known. Networking is one of the best ways to find customers. Use your acquaintances ... know what you are doing. They may be a good source of customers because they will tell..
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at a discounted price. Exceeding the expectations of your customer. The 5 Basic Rules of Service Here are the 5 basic rules: Rule 1 - Put your customer first: A strong ... sense. Rule 5 Exceed expectation: Always try and exceed your customers ...CUSTOMER SERVICE Put in Support and Customers Service Systems What is Customer Service Customer service is something that is perceived in the eye..
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CUSTOMERS Build your customers Ways to Build Your Customer Base Here are 10 suggestions for places to look when trying to build your customer base: Request ... shows and make yourself known. Networking is one of the best ways to find customers ... know what you are doing. They may be a good source of customers because they will tell ... these because they are good ways to generate new leads and potential customers..
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What do Customers Want From You Every customer reacts to the sales situation .... Once you know each customers behaviour style you can effectively meet hisher needs and close the deal. Decisive customers are typically more forceful and assertive. They know what they want and they dont want to waste time. Inquisitive customers .... Rational customers are generally the easiest people to work with. They ask questions..
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STAGE 5 - START THE BUSINESS Stage 1 - Open for business. Start promoting and advertising. Open your doors and let the customers in. If you have employed ... advertising sales. Find customers. Look after them. Start your sales and marketing ... but a customer can be forever. A happy satisfied customer would bring in many future sales. Find good customers who pay. Look after your customers by giving..
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What if I install parts or items the customer has supplied and they are faulty What if I didnt cause the problem What if the customer has unrealistic expectations Can the customer come back after several years to complain ... the customer for them you will be responsible for any faults in those materials. eg ... and charges the customer. The paving stones have a high variation in colour..
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and customers tell an average of 3 5 people while unsatisfied clients simply ...RESEARCH - CUSTOMERS Know the Customers for your productsservices What is a Customer A customer is someone or an organisation that buys goods and services you have for sale. Not long ago customers were all pretty ... about them. Once your customers are convinced that you are honest..
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. They say that satisfied clients and customers tell an average of 3 5 people ...RESEARCH - CUSTOMERS Know the Customers for your productsservices What is a Customer A customer is someone or an organisation that buys goods and services you have for sale. Not long ago customers were all pretty ... about them. Once your customers are convinced that you are honest..
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Stage 6 - Start the Business Business is now in operation Steps 1 PROMOTION Start promotion of Businessand Products 2 MARKETING Start your Marketing program 3 ADVERTISING Start your Advertising Program 4 SALES Start your Sales Team 5 CUSTOMERS Build your Customers 6 CUSTOMER SERVICE Put in Support and Customers Services Systems 7 EXPORT If Exporting is required 8 IMPORT If Importing is required..
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when you have not agreed a price with the customer. This situation will not occur ... does not want to be bound by this guarantee they must make sure that the customer .... Manufacturers may choose to inform the customer in writing so that they will have proof that they have given notice to the customer. This responsibility does not apply ... will be covered by the Act unless the importer contracts out. Customers can claim..
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in such a way that the end result is that every sale will be paid for by the customer. A sale ... for sales and then simply wait in hope for the customer to pay the invoice on time. This is fine if the customer pays when the bill is due. The reality however is that most customers will pay when they have the ability to pay or when they feel like paying. It is therefore not enough just to wait until the customer is ready..
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in such a way that the end result is that every sale will be paid for by the customer. A sale ... for sales and then simply wait in hope for the customer to pay the invoice on time. This is fine if the customer pays when the bill is due. The reality however is that most customers will pay when they have the ability to pay or when they feel like paying. It is therefore not enough just to wait until the customer..
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to go with the purchase your customer has made. McDonalds and similar fast food outlets .... Up selling should be carried out in such a way that the customer is not offended. On most occasions customers are happy to be reminded of other complimentary ... should not be discounted. If you are not able to present your products so customers ... to your potential customers. Some things you should do to present your stock..
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