Warnings about Theft by All

Vendor Theft
Vendor theft accounts for over 40% of retail losses. Strategies to discourage this type of theft can include:

  • Checking items delivered against invoices
  • Ensuring you have staff-only areas clearly marked and with restricted access
  • Documenting all purchases correctly
  • Comparing vendors' packing slips against purchase order forms
  • Keeping a receiving log for all deliveries and, where possible, assigning vendors specific delivery times
  • Documenting returns or exchanges to vendors on an appropriate adjustment form

Customer Theft
This type of theft can be minimised by ensuring everyone in your business is alert and follows procedure, as well as being committed to practising customer service.
Strategies to reduce customer theft may include

  • Acknowledging every customer who enters your business
  • Approaching customers to offer assistance
  • Paying particular attention to - shoppers who loiter - shoppers who move very quickly - shoppers who look at you rather than your stock.
  • Checking returns in case merchandise has been swapped
  • Checking price tickets have not been tampered with
  • Limiting articles to be taken into fitting rooms
  • Using equipment such as security mirrors or cameras to assist in deterrence and detection
  • Checking customers' bags, prams and other items upon leaving the store
  • Preventing customers entering stock rooms or point of sale areas
  • Recording refunds and checking customer identity

Employee Theft
This type of theft can be eliminated by ensuring all staff receive adequate training and correct security procedures and policies. Strategies to reduce employee theft can include:

  • Assigning each cashier a different code for using the register
  • Recording all sales in the register
  • Correctly recording all register voids
  • Recording all "no sales" on a log which also records the reason
  • Supporting all refunds through the register by a returns voucher or credit note
  • Giving each customer a register receipt
  • Not allowing staff to have personal possessions at point of sale
  • Requesting that staff enter and exit the store only when necessary
  • Establishing procedures for the removal of rubbish during operating hours
  • Providing lockers or safe places for staff to leave personal belongings
  • Not permitting staff to process their own purchases

(Acknowledgment - Some Info from Aust. Govt Business Sources)