Legal Protection for Consumers



Legal Protection for Consumers
The 2 main legal regulations that apply to protect consumers are-
  1. The Consumers Guarantee Act 1993 and
  2. The Fair Trading Act 1986.

Consumer Guarantees Act
The Consumer Guarantees Act is a cornerstone piece of legislation protecting consumers. Its role - to make sure you get what you paid for. Here's how it works.
Under the Act, your consumer rights are expressed as a series of "guarantees" that a seller automatically makes to you when you buy any good or service ordinarily purchased for personal use.


The Fair Trading Act
The Fair Trading Act 1986 is one of the cornerstones of our consumer protection law. It protects you against being misled or treated unfairly by traders or shops by prohibiting what is called "misleading or deceptive conduct, false representations and unfair practices".

The Act also sets out when information about certain products must be disclosed to consumers, and helps ensure products are safe. The Act applies to everyone in trade. As well as traders and shops, the Act covers government agencies and state-owned enterprises. Most of the Act does not cover private sales.


The Difference between the 2 Protection Laws
The difference between the Fair Trading Act and the Consumer Guarantees Act is that, in general, the Fair Trading Act covers claims about products and services prior to sale and the Consumer Guarantees Act covers the quality of those products and services after they have been bought.