Having business disputes?

Business Disputes

Here are some wise steps to take when dealing with business disputes:

  1. Be proactive.  That is, don’t easily lose your cool. Try and make suggestions that are positive rather than negative for both parties.  Good plans will always result in good decisions.  It was Lester R Bittel who said, “Good planning helps to make elusive dreams come true.”

  2. If you find that you are in the wrong, admit it quickly.  Dan Heist remarked - “It’s easier to eat crow while it’s still warm.”

  3. Keep your anger under wraps, especially if the issues are minor or petty.  A well known saying is, “Anger is always more harmful than the insult that caused it.”

  4. Find common ground that both parties are happy with.  Ludwig Erhard defined it - “Compromise is the art of dividing a cake in such a way that everyone believes he has the biggest piece.”

  5. Mend whatever fences are broken.  It was E. H. Chappen who said, “Never does the human soul appear so strong as when it forgoes revenge and dares forgive an injury.”

  6. Learn to eat “humble pie”.  Take the humble place and don’t forget to say sorry. The proverb counsels that “Only through pride cometh contention.”

  7. Admit that you may have made a poor decision.  It was Alexander Pope who noted that  “A man should never be ashamed to own he has been in the wrong, which is saying he is wiser today than he was yesterday.”

  8. Discuss matters quietly and in a soft manner.  The Bible has a great suggestion - “A soft answer turneth away wrath.”

  9. Don’t tell people to their face they are wrong, but point out the mistakes they have made, if possible, gently and indirectly.  Samuel Butler advised,  “A person convinced against his will is of the same opinion still.”

  10. Think about what it would be like if the shoe was on the other foot.  How would you want to be treated?  The Bible again seems to have a wonderful answer - “Do unto others as you would want them to do unto you.”


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