Conflicts in Business? - Deal with them Fast

Some techniques you should look at for handling conflicts in your business include the following.

  1. Resist the temptation to make a long list of reasons why the other party should change. Simply tell them what needs to be done and don’t rationalise or argue further. The more you do the more they will resist and you will only be wasting your time.

  2. Make statements. It is best to make clear representation such as, "If you do this and this, I am going to have to do this and this."

  3. Keep notes and read them back. Where you are receiving constant criticism or a barrage of insults, silently take note of what has been said and then read them back later to the other party. This is often better than trying to defend each point.

  4. Diffuse heated discussion. Where the discussion becomes heated it is a good ploy to excuse yourself and go to the bathroom. This can diffuse the argument quite quickly.

  5. Give compliments. Sometimes it is a good idea to compliment the other party during a conflict. This has the effect of catching them off guard and making them less defensive.

  6. Count to ten. Before you charge into a solution or before attempting to fix a particular problem it is a good idea to count to ten and then hold back for ten minutes or so before carrying out any action.

© 2005 StartRunGrow

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