6. Manage Control Grow



Control - Staff

Keep and Control Good Staff
A successful business owner needs to appreciate the importance of keeping good staff. Your staff will be the most valuable asset you have in your business and their efforts, energies and motivation will contribute directly to your business profitability.

There are certain factors, which should be looked at in employment, to encourage good staff to stay on.

These are:

  • Keep good communications going
    As an employer you need to be honest at all times with your staff and keep them informed on what is happening in the business. There should be continuous feedback from you to your employees and from your employees back to you. They need to know how the business is going, because that reduces frustrations and lack of security.

  • Make them feel part of the business
    Make them feel they are part of the business and that their contribution is valuable. They should know that it is their efforts that have made the business grow and become profitable. They need to be praised and encouraged because recognition is something that every human being looks for in their work.

  • Get their input
    Ask your employees for their input. People like to work when they feel that someone cares about their opinion and their suggestions as to how something can be improved or what to do in a particular situation. If possible let them know a little bit about the financial state of the business without going into detail, because this serves to cement the confidence that they have in their employment. Be honest with your staff because at the end of the day it is best that they hear bad news from someone they respect through past honesty and fair dealing.

  • Provide a good Environment.
    Make sure that the working conditions for your employees are comfortable and adequate for them to be able to perform their job well. Check things such as the ambience of the premises, the air conditioning and whether there is sufficient space for each person to work. Lack of consideration in these areas can easily cause some employees to move on. If possible be flexible with working hours and job assignments to allow employees to fit work in with their own personal requirements. This should be used carefully and sensibly but it can be a disincentive to someone leaving. Employees look at the overall atmosphere of the place they are working in. If the rules are too harsh or if the managers do not have a caring attitude the workplace will not be enjoyable and the company will see staff finding other employment that offers those features.

  • Personal Enhancement.
    Make sure that employees have an opportunity to better themselves and work their way up to higher levels in the business. Reward those who have put in effort and encourage everyone to develop their skills and talents by allowing them a little freedom. Make sure they are properly compensated by way of income. People come to work to earn money not always for the love of working.

  • Give Rewards
    If a person feels unrewarded because their remuneration is less than the market they will look elsewhere. Give employee responsibility. If possible delegate extra duties which will give a variety of work. Praise their achievements when they do well. If possible allow them to take outside courses to improve their skills. The business will benefit in the long run from employee’s success in these areas.


Rules to Control the Workplace
One of the great things about running your own business is that you get to set your own rules. This may sound attractive, but with the freedom to be your own boss, comes responsibilities. If you set up bad rules they can be oppressive and cause inefficiencies, whereas good rules will help your employees be more productive, as well as avoid conflicts and problems in the workplace.

The correct rules for your business will depend on the type of business you have and the type of work you do.

Some general guidelines applying to every business include:

  • Workweek: Your business workweek should be fully defined, including the hours the employee is required to work.
  • Salaries: Full details of salary guidelines should be made available, including when employees can expect reviews.
  • Vacation: Time off for vacations, or illness, or funerals etc, should be firmly established.
  • Drugs, alcohol, etc: Rules regarding consumption of alcohol and smoking should be clearly set out so employees know where they stand.
  • Sexual harassment: Employees need to be aware of what constitutes harassment, because many people do not consider sexist jokes or unwanted physical contact to be sexual harassment.
  • Use of Internet and email: Put in policies that will administer and control the use of email and the Internet, because these areas can result in lost production and increased costs.
  • Reviews: Your employees should be very clear on the period when their job, as well as their remuneration, is reviewed.

Go Back