Before trying to implement any training solutions it is important to identify what needs may exist for both individuals and team environments. A needs/gap analysis should be conducted bearing in mind both current skill base and future requirements for procession planning.

Areas to consider:

  • Business needs: Identify who decided that training should be conducted, why a training program has been recommended as a solution to a business problem, and what previous training has been provided by the organisation.

  • User: Who will get the training, what is their level of existing knowledge on the subject, what is their learning style, and who will conduct the training.

  • Work: Look closely at the tasks being performed in the job and the level of performance expected. A job profile or competency matrix can help with determining the main duties and skill level required. When this information is matched with the detail on the person to be trained you will be able to identify the type of training required and ensure that it is linked to the needs of the job. <...

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