Employment in Franchises

Friend or foe, employment advice for the franchisee .

The last few years has seen a huge growth in franchise operations. Many like Baker’s Delight, Green Acres and Hell’s Pizza. Some are simply self-employed individuals buying a job, but increasingly they become small and not so small businesses. The attraction may be the business model, the opportunity to cash in on the success of a proven brand with business plans, marketing strategies and support available to assist in replicating similar success for the franchisee.

The franchise is a proven way of owning a business. For many people it can be the first foray into ownership and being solely responsible for staff management. In the rush to open the doors, market the business and make money, the staff structures, procedures and processes can be forgotten. The pitfalls are huge and often not appreciated until it is too late.

Traditionally, with the exception perhaps of basic employment law and hiring practices, the resources provided by the master franchisor have steered clear of human resources, the day to day employment issues are left up to the individual franchisee. This understandable “don’t get inv...

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